If the electrode cable is damaged, the connection of the electrodes with each other will not affect the shape of the ECG signal – it will still remain chaotic. But even if this did not happen and the signal took the form of a flat line, it is necessary to make sure that this is not a coincidence and the cable is really undamaged.
To do this, holding both electrodes adjoined with one hand, gently bend electrode cables along their entire lengthwith the other hand (but not breaking them!), controlling the shape of the ECG signal on the screen. The careless use usually leads to the cable damage near pins.
If while bending the cables ECG signal becomes chaotic or contact of the electrodes with each other does not lead to a smooth line on the ECG graph, then the electrode cable has an internal damage and needs to be replaced. Repeat the above procedure again to make sure that the problem is in the cable, and, for example, not in the weak contact of the electrodes with each other. After that, you should contact the Technical support service of Dynamic Technologies and give the technical support operator access to your computer. After that, under his leadership, do again all that is described above to eliminate the possibility of error.
After the technical support specialist confirms that the problem is really in the damage of the electrode cable, there are several options.
You can send your ECG device to replace the cable to Dynamic Technologies at the following address:196158, Russian Federation, Saint Petersburg, Moskovskoe shosse, 16/1, tel. +7 (911) 925-27-77.
We strongly recommend you not to use for sending Russian Delivery Service, and use the services of any DHL. After replacing the cable your ECG device will be sent back to you by DHL service.
If you have sufficient skills to repair electrical equipment or you can use the services of a qualified specialist, we can send you a new electrode cable, so that you replace it yourself. This will reduce the repair time approximately twice because you do not need to wait until your ECG device is delivered to the company. But in this case, all the ECG device damages that can happen as a consequence of insufficient skill of a master will not be covered by warranty.
About how to replace the electrode cable yourself, you can read the article Replacing the electrode cable
In both cases, you will only need to pay for the cost of a new electrode cable and postage according to the rates of DHL. The service of replacing the electrode cable in the office of Dynamic Technologies is provided free of charge.