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Technical questions

Find below the materials on working with diagnostic systems, possible problems and ways to solve them. Select the section to learn more.
Software does not start
When you try to run the diagnostic software, nothing happens or you receive an error message
Software does not detects the connected ECG device
Software works, ECG device is connected to the computer, but it is impossible to start recording the ECG signal, because the software thinks that ECG device is not connected
Database issues
The list of patients does not contain names, it is impossible to delete some patients, the entered names and dates of birth of patients are not remained
No ECG signal
ECG device is discovered by the software, but when you click on the button "Start examination" nothing happens
Problems with ECG signal registration
The ECG signal from ECG device is received, but the recording of the ECG signal does not start or is interrupted during the registration process
Electrode cable replacement
Self-replacement of the electrode cable is a simple procedure
Configuring Application Scaling
How to set up scaling of our applications on very large monitors
No ECG signal
Discription:
ECG device is discovered by the software, but when you click on the button "Start examination" nothing happens.
Check your antivirus or firewall settings

Perhaps the antivirus or the firewall of your computer has blocked reading from ECG device.

To fix this situation, you need to open Windows Control panel, select "Windows Firewall" to open the settings window select the link "Allow a program or feature through Windows firewall".
Next, click "Allow another program...", select the program file "Dynamic Tech Device Driver" in the opened Explorer window (by default: "C:\Program Files (x86)\Dynamic Technologies\<name of your complex>\dnahost.exe"), and when the line "Dynamic Tech Device Driver" appears in the table "Allowed programs and components", it is necessary to mark three checkboxes – next to the name "Dynamic Tech Device Driver", in the column "Home or work network" and in the column "Public networks". After that, you should close the firewall settings window by clicking "OK".

If any other antivirus/firewall is installed on the user's computer, it is necessary to configure it so that it does not block the network capabilities of the "Dynamic Tech Device Driver" program. How to do this should be written in the operating instructions of this antivirus/firewall.