Check the ECG device driver
Make sure that ECG device is properly recognized by the operating system of your computer. To do this, open the Windows control Panel and start the device Manager from it (it is in the Hardware and Sound group). In device Manager, expand the USB Controllers group and verify that the USB Serial Converter device is listed.
Next, right-click on this item and select "Properties" in the menu that opens. The device properties window opens. Make sure that the "Device status" field says "Device is working fine", then switch to the "Driver" tab and make sure that the version of the installed driver is "184.108.40.206" or greater.
If any of the above is untrue, it is recommended to reinstall the ECG device driver. To do this, open the Windows start menu, select "All programs", then the folder "Dynamic Technologies/<name of your complex>/Service Programs/Install device driver". You can also download the driver on our website in the Downloads
section. Be sure that the ECG device is connected to your computer before installing the driver.